We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of airfreshenershop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://airfreshenershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, the box of course crushed, i do not advise ordering a gift. And so everything works looks good.
14 Apr 2019 20:53
Happy with the purchase, but the steam in the photos was thicker.
11 Apr 2019 08:52
Works, this is already the second
11 Apr 2019 08:50
10 Apr 2019 16:13
Very good, practical and lasts many hours.
8 Apr 2019 09:38
Everything works. Good thing) came in 3 weeks. Seller thanks))
5 Apr 2019 07:34
It came, the packaging was wrinkled but the goods are normal. To the touch is a nice body, the quality is felt. Plastic does not smell, the color corresponds to the order. Poured water turned on, earned. Used a day, everything works. Satisfied, i recommend the store.
3 Apr 2019 06:53
The product corresponds to the description. It was about a month. The box was very wrinkled, but the product was tested and it works properly. I recommend the store and the store!
2 Apr 2019 20:02
30 Mar 2019 08:14
Everything works, thank you! To turn on the backlight, you need to hold the button down. One short press includes a constant humidification mode, two short press includes a periodic humidification mode.
30 Mar 2019 01:47
Great humidifier. The factory box was soft, wrapped with a duffy film, rushed on the road. With the store did not communicate
29 Mar 2019 09:22
It's smaller than it looks but it's very nice
28 Mar 2019 05:11
Works directly from yusb, no battery. A very compact option, suitable for a machine or if right next to you to put. Height 14.5 cm.
27 Mar 2019 08:59
25 Mar 2019 21:38
I have been using the sensor for a week. The jet after a couple of days began to decrease i do not understand what is connected can clogged can the pump itself died. Short bad работатет. And the backlight is steep several modes. Khanty-mansiysk reached in three weeks
24 Mar 2019 03:56
Good humidifier and beautiful night light! Works fine! Quality is good! I recommend to everyone.
23 Mar 2019 07:20
The goods came in excellent condition. Everything works well.
21 Mar 2019 10:18
Good goods, the ship was badly damaged, so everything works