We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of airfreshenershop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://airfreshenershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Natural very high quality beautifully packed can be presented
16 Apr 2019 04:59
thanks you store
15 Apr 2019 14:26
Well presented and packaged. It takes 1 month and i'm from chile. I recommend the store. Very nice little box show
4 Apr 2019 12:06
I'm very satisfied
1 Apr 2019 05:21
Product good. Expected a gift.
30 Mar 2019 06:43
As always, everything is fine!
27 Mar 2019 14:35
Very well packed
26 Mar 2019 10:23
Very fast delivery in under two weeks to Poland. Pack great secured. Essential great quality fully natural no additives. Worth the price. Recommend.
25 Mar 2019 05:40
Bien reçu. Merci
20 Mar 2019 05:27
19 Mar 2019 13:16
Didn’t used it yet
19 Mar 2019 00:06
18 Mar 2019 14:21
Good product, recommended
17 Mar 2019 11:12
10 Mar 2019 20:02
fast delivery not yet tryit
9 Mar 2019 05:23
Delivery is 1,5 months. Seller thanks, 5 stars.
9 Mar 2019 04:39
Very effective! I always order this oil here (for at least 2 years now) and I 've never had a problem
6 Mar 2019 07:58
Second time i ask, i highly recommend, it took time to arrive but the product is very good.
6 Mar 2019 06:50
High quality oils, perfectly packed. Many thanks to the store. Fast shipping.
4 Mar 2019 22:06
Packaging is good, quality, smell a little alarming
4 Mar 2019 04:04
come between eta
26 Feb 2019 13:37
Haven't used it for a long time but does not harm the skin so far. If you put it close to your eye area, than it's hard to keep the eyes open because the smell gets in the eye and burns a bit. The smell is really strong.
26 Feb 2019 05:13
very good product, I will order more inshaAllah
26 Feb 2019 04:07
Arrived, more than a month. Not yet tried but as description
22 Feb 2019 04:09
Delivery 30 days. the item is not damaged. the box on the magnet. the quality of the oil determined with prolonged use. thanks!