We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of airfreshenershop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://airfreshenershop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description. I liked it very much. Thanks to the store for the prompt work, fast delivery, everything is safe and sound.
13 Apr 2019 01:37
Garage black foil. Lit on the top cover of the tree. The smell of gary.
5 Apr 2019 04:40
1 Apr 2019 12:24
26 Mar 2019 20:39
Very beautiful well made bamboo box. Arrived super-fast. Would buy again.
11 Mar 2019 04:27
Excellent arrived quickly I recommend it
7 Mar 2019 07:43
Good product just that mine arrived broken I don't have any luck on this one. Otherwise very nice
4 Mar 2019 00:27
Purchase is satisfied! Description corresponds. It came quickly, in less than 3 weeks, it would have come faster, but i indicated the wrong index and the parcel a little "walked" between the offices of the post of russia. The sticks and the box were wrapped in a few layers of soft wrappers and on the outside and in a puffy film. Whole. Quality manufacturing box at height. I liked the smell of sticks, the sticks smell weak, but when you light the smell just right and not too sharp and not too weak. The store is my gratitude!
30 Jan 2019 04:30
Unfortunately a little crack in the wood as it arrived, but a little glue works miraculous. Beautiful woodwork. Thanks!
28 Jan 2019 05:26
Came norms, like without damage. But the smell of course creepy emits, i hope it will fade soon.
23 Jan 2019 20:01
Fast shipping. Quality goods))) i recommend
23 Jan 2019 11:17
21 Jan 2019 01:23
Excellent and beautiful
12 Jan 2019 09:00
Im glad by our i want to thank you for this beautiful product.
8 Jan 2019 22:05
Very beautiful design. Worked very well and there is a small drawer that you could put the incense sticks in.